Privacy policy.
1. Who we are
Loco Padel Ltd, company number 17241681, registered at Westgate House, 44 Hale Road, Altrincham WA14 2EX, trading from Chorley New Road, Horwich, Bolton BL6 5UE, is the data controller for the personal data described here. Contact for anything in this policy: hello@locopadelclub.co.uk.
2. What we collect and why
| When you | We collect | We use it to | Lawful basis |
|---|---|---|---|
| Join the newsletter | Email address, sign-up source | Send club news, socials and offers | Consent. Unsubscribe in any email. |
| Send a coaching or event enquiry | Name, mobile number, level, availability, your message (sent via WhatsApp or email) | Reply and arrange coaching or an event | Steps before a contract |
| Book a court or session | Handled by Playtomic under its own privacy policy. We see booking details (name, time, court, payment status) in Playtomic Manager. | Run the club, manage courts, contact you about your booking | Contract |
| Join the WhatsApp community | Your WhatsApp profile name and number are visible to other members, per WhatsApp's terms | Organise games and socials | Legitimate interests. Leave the group at any time. |
| Apply for a job | Name, contact details, CV, your answers | Assess your application | Steps before a contract |
| Visit the site with cookies accepted | Usage and device data via Google Analytics; ad measurement via Meta Pixel | Understand how the site is used and measure our advertising | Consent, via the cookie banner |
3. Who we share it with
Service providers who process data on our instructions: Klaviyo (newsletter), Playtomic (bookings and payments, as an independent controller), Vercel (website hosting), Google (analytics, with consent), Meta (advertising measurement and WhatsApp, with consent). We don't sell personal data.
4. International transfers
Some providers store data outside the UK. Where they do, transfers rely on the UK International Data Transfer Agreement or an adequacy decision.
5. How long we keep it
Newsletter data until you unsubscribe. Enquiries for 12 months after the last contact. Job applications for 6 months after the role closes unless you agree to longer. Booking records per Playtomic's retention and our accounting obligations (6 years).
6. Your rights
You can ask for a copy of your data, have it corrected or deleted, object to or restrict processing, and withdraw consent at any time. Email hello@locopadelclub.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
7. Cookies
The site sets no cookies until you accept them in the banner. If you accept, Google Analytics and the Meta Pixel set cookies to measure usage and advertising. You can change your choice at any time: reset cookie preferences.
| Cookie | Set by | Purpose | Lasts |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguish visitors, measure usage | Up to 2 years |
| _fbp | Meta Pixel | Measure advertising | 90 days |
| loco_consent (local storage) | This site | Remember your cookie choice | Until cleared |
8. Children
Junior coaching bookings and any data about under-16s are provided by a parent or guardian, who consents on their behalf.
9. Changes
We'll post any changes here and update the date at the top. Significant changes will be flagged to newsletter subscribers.